Terms of service
Terms & Conditions
Scope
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.
Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with German Carpet Shop.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can first place our products in your shopping cart without obligation and correct your entries at any time before placing your binding order by using the correction aids provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by e-mail.
Contract language, storage of contract texts
Language(s) available for the conclusion of the contract: German
We store the text of the contract and send you the order data and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible via the Internet.
Shipping and Delivery Conditions
In addition to the stated product prices, shipping costs may apply. More detailed provisions on possible shipping costs can be found in the offers. Please read our detailed shipping and delivery policy by clicking here.
Payment
The following payment methods are available in our shop:
Cash on delivery
You pay the purchase price directly to the delivery person. There are another 20 euros as costs.
Credit card
When you place your order, you will provide your credit card details. Once you have been identified as the legitimate cardholder, the payment process will be carried out automatically and your card will be charged.
PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction will be automatically processed by PayPal immediately afterwards. You will receive further information during the ordering process.
Immediately from Clarna
After placing your order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have activated a bank account for online banking, identify yourself accordingly and confirm the payment instruction to us. You will receive further information during the ordering process. The payment process will be processed by Sofort immediately afterwards and your account will be debited.
Google Pay
In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction will be carried out immediately after the order has been placed. You will receive further information during the ordering process.
Apple Pay
To pay the invoice amount via Apple Pay, you must use the browser "Safari" with which the service provider Apple is registered, have activated the Apple Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction will be carried out immediately after the order has been placed. You will receive further information during the ordering process.
Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the order process in our online shop. In order to be able to process the order process and pay the invoice amount via Amazon, you must be registered there or first register and legitimize yourself with your access data. From there, you can select the shipping address and payment method stored on Amazon, confirm Amazon's use of your information, and confirm the payment instruction to us. You will then be redirected back to our online store where you can complete the checkout process.
Immediately after placing the order, we ask Amazon to initiate the payment process. The payment process is carried out automatically by Amazon. You will receive further information during the ordering process.
Purchase on account via KlarnaIn cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoices are only available to consumers and payment must be made to Klarna in any case. When buying on account from Klarna, you always get the goods first and always have a payment term of 14 days. The full terms and conditions for purchase on account can be found here.
Ideal
The customer enters the account number and signs with two-factor authentication. The bank authorizes the transaction in real time and debits the amount immediately. If it is not covered, the transaction will be declined. The merchant receives a real-time confirmation of the payment from the bank.
Withdrawal
You are entitled to the statutory right of withdrawal as described in the cancellation policy.
Ownership
The goods remain our property until full payment has been made. For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been fully settled. You are entitled to resell the goods subject to retention of title in the ordinary course of business; You assign all claims arising from this resale to us in advance in the amount of the invoice amount, regardless of whether the goods subject to retention of title are combined or mixed with a new item, and we accept this assignment. You remain authorised to collect the debts, but we can also collect debts ourselves if you do not meet your payment obligations.
Damage
The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the delivery person as soon as possible and contact us immediately. Failure to make a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to enforce our own claims against the carrier or the transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the goods to the freight forwarder, the carrier or the other person or institution designated to carry out the shipment. Merchants are subject to the obligation to inspect and complain as regulated in Section 377 of the German Commercial Code (HGB). If you fail to make the notification regulated there, the goods are considered approved, unless it is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
Warranty and guarantees
Unless expressly agreed otherwise, the statutory law on liability for defects applies. In the case of the purchase of used goods by consumers, the following applies: If the defect occurs after one year from the delivery of the goods, the claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the framework of the statutory limitation period of two years after delivery of the goods. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is under exclusion of any warranty. The statutory limitation periods for the recourse claim under Section 445a of the German Civil Code remain unaffected. Only our own information and the manufacturer's product descriptions, which have been included in the contract, shall be deemed to be agreements on the quality of the goods vis-à-vis entrepreneurs; We assume no liability for public statements by the manufacturer or other advertising statements. If the delivery item is defective, we first provide a warranty to entrepreneurs at our discretion by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery). The above limitations and shortening of deadlines do not apply to claims for damages caused by us, our legal representatives or vicarious agents• in the event of injury to life, limb or health• in the event of intentional or grossly negligent breach of duty as well as in the event of fraudulent intent• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract in the first place and compliance with the contractual partners (cardinal obligations)• within the framework of a guarantee promise, if agreed, or• insofar as the scope of application of the Product Liability Act is open. Information on any additional warranties that may apply and their exact conditions can be found with the product and on dedicated information pages in the online store.
Liability
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents:
• in the event of injury to life, limb or health
• in the event of intentional or grossly negligent breach of duty
• in the case of warranty promises, if agreed or insofar as the scope of application of the Product Liability Act is open. In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations), which are based on slight negligence on the part of us, our legal representatives or vicarious agents, the liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. In all other respects, claims for damages are excluded.
Dispute settlement
The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are not obliged and unwilling to participate in dispute resolution proceedings before a consumer arbitration board.
Final provisions
If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, our place of business is the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you.
Certificate of Authenticity
We guarantee that the carpet delivered is hand-knotted. For every carpet worth more than €225, we will present a certificate of authenticity. For carpets worth less than €225, a certificate of authenticity can be issued on request.
Ownership
The goods remain our property until the purchase price has been paid in full.
Alternative dispute resolution
The European Commission provides a platform for the out-of-court settlement of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.
Choice of Law, Place of Performance, Place of Jurisdiction
German law applies. This choice of law only applies to customers if it does not lead to the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer has his habitual residence (benefit of the doubt principle).
If you are not a consumer, but a merchant, a legal entity under public law or a special fund under public law, our place of business is the place of jurisdiction and the place of performance for all services resulting from the existing business relationships with us. The same applies to situations in which you do not have a general place of jurisdiction in Germany or the EU, as well as to situations in which the domicile or habitual residence is not known at the time the action is filed. The ability to bring proceedings before the court, which may be seised of a court connected to another place of jurisdiction, remains unaffected by this.
The provisions of the UN Convention on Contracts for the International Sale of Goods are expressly not applicable.