Right of withdrawal
Return & Refund Policy
Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
To exercise your right of withdrawal, please use the following form:
Sample withdrawal form(If you wish to withdraw from the contract, please fill out this form and return it.) |
Consequences of revocation
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for the additional costs incurred if you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; In no event will you be charged for this refund. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the fourteen day period. We bear the costs of returning the goods. They are only liable for any loss in value of the goods that is due to handling of them that is not necessary to determine the nature, characteristics and functioning of the goods.
Voluntary 30 Day Return Guarantee
Without prejudice to your statutory rights, German Carpet Shop grants you the following voluntary return guarantee for all carpets purchased: The period for the voluntary return guarantee begins with the expiry of the statutory right of withdrawal and lasts 30 days after receipt of the goods. Timely return is sufficient to meet the deadline.
Please note that the product(s) must be complete and in unused and undamaged condition. We only accept returns of products in their original packaging or similar. If you would like to use our returns service, please contact our customer service by email (info@modam.de) or phone. You will then receive return instructions and a return label via email. If you are unable to print the return label, we can send it to you by post. This voluntary return guarantee does not apply to gift vouchers.
Returns within the United States via our return service are free of charge. We do not accept returns that have not been prepaid. If you choose to return the product on your own, e.g. from a post office, we will not cover the costs.
Please return to:
Modam GmbH
Brook 6
20457 Hamburg
Germany
For refunds or refunds , we will use the same payment method that you used for the original transaction.
This Return Guarantee does not affect your statutory rights and therefore does not affect your right of withdrawal, as described above.